Frequently Asked Questions

How long will my delivery take?

We roast all orders fresh to order. We aim to roast each order the day after it arrives. As we only roast Monday to Thursday, some orders can take longer than others. Your order should take between 3-5 working days for it to be processed and delivered. The length of delivery time depends on whether you choose Royal Mail or DPD at checkout. For fastest delivery, place orders on a Monday.

Do you ship in the EU?

Yes, we can ship to the EU. For Standard International delivery up to 2kg it costs £15. Please note: we have had issues in the past with deliveries being sent to EU addresses. If you are ordering a larger order (over 2kg), we kindly ask you to reach out to us prior to placing your order. For any questions or issues with shipping, please contact us at hello@easyjosecoffee.co.uk.

Do you ship internationally?

Yes, we can ship worldwide. For Standard International delivery up to 2kg it costs £20. Please note: we have had issues in the past with deliveries being sent to international addresses. If you are ordering a larger order (over 2kg), we kindly ask you to reach out to us prior to placing your order. For any questions or issues with shipping, please contact us at hello@easyjosecoffee.co.uk.

How do your shipping charges work?

Our standard delivery with Royal Mail is £3.95. Any order above £25 is free. Any order of 2kg and over is shipped with DPD Tracked free of charge.

Any 1 x bag of subscription coffee delivered each month has our standard charge of £3.95 per month. Any 2 x bags of subscription coffee is sent each month for free.

I have ordered the wrong product, can I return and swap it?

Please contact us on hello@easyjosecoffee.co.uk if this is the case and outline the issue. We will assist you as best we can. Unfortunately we cannot accept return of an item which has been opened, unless there is a defect with the product itself. We cannot accept returns on gift card purchases.

My package is damaged or there is an issue with my order

Please contact us on hello@easyjosecoffee.co.uk if this is the case and outline the issue, including photos if possible. We will assist you as best we can. If we have determined you're eligible for a refund, kindly note it can take some time for your bank or credit card company to process and post the refund.

How do subscriptions work?

When you purchase a subscription from our website, you'll receive a repeat delivery of your order once a month, around the same date each month. Your payment details will be stored securely and you'll be charged for each of these deliveries.

Your order confirmation emails have links to your order. If you would like to cancel or change your subscription, you can do so at any time by logging into your account. See our returns policy for more details on returns and refunds.

I had a subscription on your old website and need to move across. How do I do that?

Go to: www.maynicoffee.co.uk or click here and log into your current account.

Click ‘Subscriptions’ on the right hand side, then click ‘Mayni Monthly Coffee Subscription’.

At the bottom, click ‘Cancel Subscription’ in red letters and then click ‘Confirm’.

Next visit www.easyjosecoffee.co.uk (you may need to use an incognito window or clear cached pages).

Choose which coffee you’d prefer, along with your roast, grind, and bag size preference. Ensure you’ve clicked the ‘Monthly’ option.

Go to check out and include the code COFFEEONUS to receive 50% off your first three months.

I want to change my delivery address for my subscription, how do I do this?

Login to your account by clicking the person icon at the top right of our website. Once logged in, click on the 'address' tab on the left hand side of the screen, then click the pencil icon. Type in your new address and click 'submit'. If you have any troubles, please contact a member of our team.

I've run out of subscription coffee early this month, can I get my next delivery earlier?

Of course! Login to your account by clicking the person icon at the top right of our website. Click 'subscriptions' on the left hand side, then click the 'see more details' button. Next click the 'schedules' tab and choose the order you wish to change. Then click 'reschedule' and choose your preferred date. Due to our system and processing of orders, please make changes at least three working days before your next delivery. If you have any troubles, please contact a member of our team.

I'm going on holiday and want to pause my subscription while I'm away. How do I do this?

No problem, just login to your account by clicking the person icon at the top right of our website. Click 'subscriptions' on the left hand side, then click the 'see more details' button. Scroll down until you see 'pause subscription' button on the right hand side and click it. Due to our system and processing of orders, please make changes at least three working days before your next delivery. If you have any troubles, please contact a member of our team.

I bought a gift card for someone, what happens now?

Great! You will have chosen a date for delivery upon check out, which means the gift card will land in the recipients inbox on the day you selected. Should you wish to print it out as well, we suggest printing the confirmation which can be found in your account, or the product page on our website.

I’ve got a gift card, how do I use it?

Just copy your unique code and pop it in at the checkout. There is no expiration date on our gift cards.

Can I give a subscription as a gift?

You can gift a rolling subscription, or a 3-, 6-, 9-, or 12-month pre-paid subscription. 

Kindly note that the initial order is processed and dispatched upon purchase and cannot be activated at a later date. We are able to modify the following dates of delivery though, just send us an email to hello@easyjosecoffee.co.uk and we'll make the adjustment to suit your preference.

If you are unsure of the recipient's details or coffee preferences, then a gift card would be an ideal option to give them the freedom to choose. 

Which grind should I go for?

The grind size depends on how you like to brew your coffee. 

Beans: for at home grinding 

Cafetière: for french press

V60: for paper filter drip style brewing

Aeropress: for aeropress brewing

Moka Pot: for stovetop percolators

Espresso: suitable for home espresso machines 

Should I keep the coffee in the bag?

You'll see our new 250g bags don't have a valve, as we wanted them to be 100% plastic-free, so we suggest decanting ground coffee into an air-tight container to keep it fresher for longer. Our larger bags currently have a way of resealing.

How do I dispose of the bags?

We spent months working with packaging specialists in the UK, designing and testing, to ensure the bags are 100% plastic-free, can be recycled with your household paper or placed in your compost heap.

The bags are manufactured from a renewable (FSC® certified) material source and have been officially endorsed by the UK Recycling Association.

The manufacturers use a special water-based printing press, using natural water-based inks. It provides the necessary shelf-life without the need for a valve.

Should you have any questions about our new bags, please reach out to a member of our team at hello@easyjosecoffee.co.uk

Our 500g and 1kg bags are currently recyclable but not compostable at this time, although we are currently looking into alternative options. 

Do you offer discounts?

We do! Sign up to our newsletter for an initial 10% off, then check our regular emails for special offerings throughout the year.

Where does your name come from?

Easy Jose Coffee was started back in 2010, by Jose Melim, a Portuguese barista wonder kid. First conceptualised as Lazy Jose, the company intended to source their coffee by building relationships with indigenous communities in the Peruvian Amazon. After consultation with the Peruvian Government and National forest conservation groups, Easy Jose's beautiful relationship with the Indigenous Mayni community began. After some consideration, the name was then changed to Easy Jose, as you know it today.

In 2018, Easy Jose Coffee changed hands as the original founder and owner of the company Jose Melim moved onto new ventures. Consequently, the brand was acquired by Greg Campher and James Higgs. Throughout this process and beyond, the company's relationships with indigenous communities, including the Mayni, have flourished and the Easy Jose mission continues to gather momentum. 

While Easy Jose today has undergone a brand transformation and has a whole new identity, the name and its core values remain. The original mission of the company, building strong relationships with indigenous communities and partners in the Peruvian Amazon, has remained a constant and it courses through the veins of the company to this day. 

As our brand evolves, we want to show the world how easily we can save the rainforest and stop deforestation, starting with the coffee we drink each and every day.