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We're excited to announce we're looking for a part-time Account Manager. Could this be you?
Easy Jose is a specialty coffee roaster that is leading the industry through its ethical and sustainable sourcing model; working faithfully, year on year with the same communities so that we, and they, can benefit from a long term and loyal partnership.
First and foremost, we’re all about coffee: great coffee. Coffee that stands out and that has a true and authentic story behind it. We are traceable, transparent and ethical; we know who we work with and we deeply respect them.
We aim to source only the highest quality products honestly and fairly, and to continually take steps that have a positive impact on every community we work with. We believe that phrases like ‘Direct Trade’ and ‘Specialty Coffee’ have meaning beyond marketing and are at the core of the company’s mission.
Our mission is clear: create a sustainable future for indigenous communities, our rainforest and our industry.
Position Overview:
We are seeking a dynamic and personable part-time Account Manager to join our team. The ideal candidate will be responsible for managing key client accounts, fostering strong relationships, and driving sales growth between London and the South West region. As an integral part of our sales team, you will represent our brand values, promote our product offerings, and contribute to the continued success and expansion of our business.
This role is initially part-time, with a view to increase to full-time for the right person.
Key Responsibilities:
- Develop and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention
- Provide specialty coffee expertise, technical consultation and training to wholesale customers
- Assist with acquiring and retaining high-quality wholesale accounts, with an emphasis on independent cafes, restaurants, hotels, and retail
- Identify and pursue opportunities to expand sales within existing accounts, including cross-selling and upselling initiatives
- Assist with equipment installations and provide technical support
- At times conduct on-site training, tastings, and cuppings when necessary to educate and engage clients
- Effectively troubleshoot client problems in a timely manner
- Collaborate with internal teams, including marketing, operations, and logistics, to ensure seamless order fulfilment and customer support
- Monitor market trends, competitor activities, and customer feedback to inform strategic decision-making and product development efforts
- Provide regular reporting and analysis of sales performance, including forecasting, pipeline management, and KPI tracking
- At times represent the company at industry events, trade shows, and networking functions to promote brand awareness and cultivate new business opportunities
You’ll be perfect for the role if you are:
- Passionate about coffee and making a difference in the environmental sector
- Barista trained or coffee making skills are to a high standard
- Proven track record of success in sales or account management roles
- Strong understanding of ethical sourcing, sustainability, and direct-trade principles
- Knowledge of different coffee machinery
- Excellent communication skills with a confident personality, and the ability to effectively engage stakeholders at all levels
- Energetic and self-motivated with strong self-management skills
- A great team player, willing to speak up and help shape team decisions
- Well organised, strategic and growth mindset
- Proficiency in CRM software and Google platforms (Word, Excel)
- Valid driver's license and vehicle, with willingness to travel within the London and South West region as needed
Benefits:
- Significant commission/bonus structure
- Regular personal and team incentives
- Flexible on number of holiday days depending on performance
- Hybrid working model with time spent in the field, at the roastery and at home
- Training in sales, account management, coffee and more
- Flexitime (with core hours of 10-4)
- Monthly coffee allowance
- Travel within the UK and potentially overseas
This is a remote role. Most internal meetings are carried out via video however we hold bi-annual in person meetings at our roastery in Nottingham.
Competitive salary which is dependent on experience. Easy Jose is an equal opportunity employer and welcomes everyone to our team. Please send CVs by email to hello@easyjosecoffee.co.uk
